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Sometimes You Get What You Pay For And Somtimes You Don’t!

August 22nd, 2012 · 6 Comments

When I was shopping around for a cheap ticket to go to the States in August for my mom’s 90th birthday(!) I knew I was out of luck. If you know anything about France, then you know there are no cheap tickets anywhere to, or from, France in August! Simple as that! I started looking for tickets back in February and the cheapest I could find from Paris to Pittsburgh was $1650.00!!! Yep, that was the going price, but I’m getting way off track of what this post is all about!

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I did eventually find a ticket for $400 less, but this post is really about buying glasses! I thought once I was back in the States I would buy 4 pairs of eye-glasses and save tons of money in the process making my trip that much more economical.

The very next day after arriving at my mom’s I was looking over the coupons from the Sunday paper about sales on eyeglasses. Nothing beat the price from one store that said you can get 2 pairs for as little as $69.95 including the eye exam! That’s right! (No need to take off your glasses and wipe them clean thinking you’re not seeing right! That was the price!)

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So, I went the following day to be sure that my glasses would be back in plenty of time before returning to France.  Afterall, I was spending one month in the States. I mean how long does it take to get a pair of glasses? Ten business days they said. Well, I was off and running.

The eye exam was very thorough. No problems there! I told the optometrist I wanted my normal no line progressive bifocals, a pair of NLPB sunglasses, a pair of reading glasses and since I spend so much time on the computer, a pair of computer glasses. He did the prescriptions for all four.

I really didn’t care what the frames looked like even though they had a fairly good selection of frames. I just wanted them big enough so that there would be no problems with my no-line progressive bifocals. My last pair, although the frames were small and chic, I was constantly raising my glasses or my head to read something. This time I was going for practicality!

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I chose the same large frames for all 4 pairs of glasses! (Two different colors.) Big mistake!!! But, it was my mistake and now I’m constantly trying to figure out which one is the NLPB and which are my computer glasses.

But back to my story. After the eye exam and choosing my frames, I was all set. The guy, I’ll call X, took the necessary measurements. He was really amicable, talkative, and told me that I should have all four pairs within 10 business days.

I did stress to him that I absolutely did not want to have anti-reflective coating put on any of my glasses and thank goodness he didn’t screw that up!!!

Great!  No, I couldn’t get the special price of 2 pairs for $69 because they told me I needed special lenses, etc., etc., (hmm) but the total price for all 4 pairs was $400.00!!! Now, you can’t beat that or so I thought!

~~~~~

Two weeks later I got a call saying I could pick up my glasses, all except my reading glasses because there was a problem with the measurements on the right eye.

Okay, so I went to get the other 3 pairs. X was there and I noticed his hands were trembling. I sat down and he did the adjustments to my glasses, but I couldn’t help but notice that he didn’t seem to be well or focusing on what was at hand. I tried on my NLPB first and they were fine. I then tried on my computer glasses and they were all right as well. I put on my NLPB sunglasses and looked into the mirror. They weren’t sunglasses. The glass was barely tinted.

“Oh, okay,” he said. “I thought you just wanted them tinted. We have 3 different shades. These are tinted 25%, but we can make them darker at 55% or 88%.” He was shaking pretty bad.

“I want them at 88%, the darkest possible.”

“No problem.” X said. “They’ll be ready to pick up with your reading glasses.” I was glad to leave.

~~~~~

About 10 days later I get a call saying my glasses are ready, so of course I drive over that afternoon to pick them up.

The girl at the counter said, “X will be right with you.”

So I wait and then she says to her colleague. “Where is X?”

“I think he’s in the back. Let me see if I can find him.”

They finally find him and he comes over holding his nose. Once again I notice his hands shaking. I don’t know what’s wrong with him and he could have a medical condition, but if you had asked me what I thought at that moment, it seemed to me the guy was on coke.

He takes out the reading glasses for me and I’m praying that everything is fine, which they are. Then I try on the sunglasses…

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“Are these the darkest, the 88%?” I ask.

“Oh, you wanted the 88%! These are the 55%.” X says.

“Look, I asked for the darkest shade possible.  Can I speak to the manager?”

“He’s not in right now, but don’t worry. I’ll make sure that they come back the darkest possible.”

I left the place thinking two things. Surely these people know that something is not right with X and surely my glasses have to come back correct the next time. I mean how else can he screw up?

~~~~~

Another week goes by and I get a call saying that my sunglasses are ready.

“Insist on speaking to the manager if they’re not right.” My cousin Lisa says, as we walk toward the store.

“How can they screw up this time, they’ll be all right. If they’re not, I want a discount on these glasses.”

X comes over as soon as I enter. I’m hoping that he’s doing better, like he was the very first time I saw him, but unfortunately that wasn’t the case. He’s trembling quite bad and I know it’s not because I scare him! He takes the glasses out of the case, cleans the lenses and sets them down.

“Now these are the darkest they can be,” he says, “they can’t get any darker than this.”

I haven’t even tried them on, but I already know there’s a problem. “These aren’t the correct frames.”

“What do you mean?”

“I mean that you have brown frames when these should have grey frames.”

“Oh, that’s not a problem. I’ll change the frames right now for you.” X says, agitated.

So I try on the glasses.

“This isn’t my prescription.” I try to remain calm. (People who know me, know that in cases like this, that’s not my forté!!!) “I can’t see far, everything is blurry and I can’t see near.” I pick up a printed paper and try to read, but everything is unclear. “You’ve given me the wrong glasses!”

X, however, is clearly perplexed and I am finally losing my patience!

I take off the glasses. “Let me talk to the manager.”

Y comes over.

“Look, this is ridiculous.” I say, explaining the situation.

Y takes control and realizes that X made an extra pair of my computer glasses into sunglasses.

“I don’t need sunglasses when I’m working on my computer.” I tell them. “I usually work from home and not out at a sidewalk café.”

“Don’t worry, we’ll get this whole matter straightened out.” Y says.

“I do worry! I’m leaving for France in less than a week and I want my glasses!” (Yes, it has taken that long!!!)

“Well, how long will you be gone?” Y asks.

“A year, maybe two, I don’t know! I live there!”

“Don’t worry, we’ll mail them to you if they don’t get back in time.”

“Oh yeah?” I stare at him. “Imagine if you had mailed them to me each time I’ve come back here and each time it’s been wrong! I want my glasses before I leave.”

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“We’ll put a rush order on them, but I can’t guarantee that they’ll be back in time. Besides, we’ll give you a 20% discount on this pair.” Y says.

“20% discount???” I say, looking at him as though he’s crazy! “I want these glasses for free!”

“I’ll talk to my boss and see what we can do.”

~~~~~

Their rush order ended up being exactly what I had hoped wouldn’t happen. I was picking up my final pair of glasses on my way to the airport to catch my plane back to Paris!

Did they come out all right? I’ll tell you, when I sat down with Y (X was hovering in the background) I was praying that there wouldn’t be any mix up and there wasn’t. The sunglasses were exactly what I had asked for one month earlier.

“We’ve even put in the top polarized lenses for you free of charge and this hard carrying case.” Y says, handing me the case.

“Great, but are these glasses free of charge?” I ask, ready to do battle even though I was cutting it close for getting to the airport on time.

“I’ve done better than that,” Y said, “for all your trouble, we’re giving you two pairs for free.”

~~~~~

Maya Muses:  Bottom line, I got 4 pairs of glasses:

1 no-line progressive bifocals

1 no-line progressive bifocals polarized sunglasses

1 computer glasses

1 reading glasses

Free eye exam

Free hard shell eyeglass case

all for the price of $200.00. You can’t beat that price! But, was it worth all the hassles? No, but you get what you pay for!!!  (And sometimes, more!)

Photo Credits:  Google Images

Tags: Is Anyone Listening? · Shopping · Travel

6 responses so far ↓

  • 1 Patrick // Aug 26, 2012 at 10:59 am

    Where is this store? I need new glasses and I don’t care if I have to come back 3 or 4 times for that price, I’ll do it! :<)

  • 2 Lynn // Aug 26, 2012 at 8:11 pm

    Sorry, cheri, it’s in the States! You’ll have to wait until the next time you’re in the Pittsburgh area!

  • 3 Harriet // Aug 26, 2012 at 8:23 pm

    I hope that someone has taken X in for a medical exam. How can he work there and not have others notice his “problem”? Glad that you finally received the glasses that you wanted. What a deal.

  • 4 Lynn // Aug 27, 2012 at 7:13 am

    I’ve wondered about that myself. Surely if it’s a medical problem that they all know about and I don’t, then I can understand how he’s still working there. But! If it’s a drug problem, then they have to know about that as well, because he has difficulty hiding it and if that’s the case, I can’t understand how he’s still working there. Either way, I hope he gets help.

  • 5 Tina // Sep 16, 2012 at 11:45 am

    ha ha, reminds me of some friends who had had kids that are older and the gynacologists swear that they were going to have what ever he saw on the screen then they get a surprise.

    anyway we had a problem in a bar a few months back where the waiter refused to give David´s brother a seat. we asked for a complaints form but the waiter kept avoiding us. we left without paying because we were in our rights to ask for a complaints form.

  • 6 Lynn // Sep 16, 2012 at 8:08 pm

    Good for you, Tina, I would have walked out without paying as well! Maybe next time they won’t be so rude. Then again, I probably wouldn’t even bother going back there!

    Hope you and David are doing well in Madrid! Hugs to you!

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